Warranty & Returns Policy
Returns Policy
At Topaz & Co., we are committed to ensuring your satisfaction with our handcrafted jewellery. If you experience any issues with your purchase, we’re here to help. Our returns policy includes the following:
Warranty
All Topaz & Co. jewellery comes with a 6-month warranty, covering defects in materials and craftsmanship. However, this warranty does not cover damage caused by:
- Contact with water (including swimming, showering, or exposure to rain)
- Exposure to chemicals (such as cleaning agents, perfumes, or lotions)
- Physical damage from metal objects or excessive force
If your jewellery breaks or is found to be faulty within this warranty period and has not been subjected to the conditions outlined above, we offer a replacement or a full refund where possible.
Returns
Please note that we do not accept returns on earrings due to hygiene reasons unless they arrive broken or faulty. If you receive a damaged item, please contact us within 7 days of receiving your order to discuss your options for a replacement or refund.
Process
To initiate a return or warranty claim, please follow these steps:
- Contact our customer service team at via our contact us page to inform us about the issue.
- Provide your order number and a brief description of the problem.
- We may request photos of the item to assess the situation.
Once your return or claim is approved, we will guide you through the next steps.
Thank you for choosing Topaz & Co. We appreciate your support and are dedicated to ensuring your satisfaction.
